Trippé Support
Something not working, or a question about your trips? We read every message.
Email us any time. We aim to reply within 2 business days.
To help us help you faster, please include your device model, your iOS version, and what you were doing when the problem happened.
Common questions
Do I need an account to use Trippé?
No. Trippé works fully without an account. Signing in with Apple is optional — it exists so your saved trips follow you to your other devices.
How do I delete my account and my data?
You can do it yourself, from inside the app: open your account and choose to delete it. This removes your account and its associated data from our systems. If you would rather we did it for you, email support.trippe.app@gmail.com. See our Privacy Policy for details on what we store.
Why are the flight prices different from what I find when booking?
The fares Trippé shows are estimates, gathered from flight-pricing services to give you a realistic sense of what a trip costs. They are not live bookable quotes, and real prices move constantly with dates, demand, and airline. Always confirm the price with the airline or a booking site before planning around it.
Why does the weather say it is an estimate?
Real forecasts only reach about ten days ahead. When your travel window is further out than that — which it usually is — we show what the weather is typically like there at that time of year, based on historical records. That is a good guide to what to pack, not a forecast of the actual days.
The app could not find a destination for my request.
This usually means the request was very tightly constrained — a small budget with a long distance, or a narrow set of dates. Try widening one thing at a time: a longer travel window, a slightly higher budget, or a less specific description. If it keeps happening, email us the description you used and we will look into it.
A recommendation was wrong or did not fit what I asked for.
Please tell us. Trippé builds its suggestions from what you describe, and the specific cases where it gets things wrong are the most useful thing we can receive. Email the description you entered and what you expected instead.
I signed in with Apple but my saved trips are missing.
Trips saved before you signed in stay on that device. Once signed in, newly saved trips sync across your devices. If trips that were synced have disappeared, email us — do not delete your account first, as that removes the data permanently.
I left a tip. Can I get a refund?
Tips are optional and handled entirely by Apple — we never see your payment details. Refunds are managed by Apple, not by us: request one at reportaproblem.apple.com.
Privacy
For what we collect and why, read our Privacy Policy. Short version: we do not track you across other apps or websites, we do not use your data for advertising, and we do not sell it.
Still stuck?
Email support.trippe.app@gmail.com and describe what happened. A screenshot helps more than anything else.